CRM, customer relationship management software, Ascent Infosoft

CRM

A Complete Customer Relationship Management Platform

Smarter Relationships. Faster Growth. Better Results.

SmartConnect CRM is an all-in-one customer management solution designed to streamline sales, enhance customer service, and drive business growth. From lead capture to loyalty management, our platform helps businesses build stronger relationships while optimizing every customer interaction.

Key Features & Capabilities

Lead Management

  • Centralized lead capture from all channels.
  • Automated lead scoring and prioritization.
  • Visual sales pipeline tracking.
  • Lead assignment and follow-up reminders.

Contact & Account Management

  • 360° customer profiles with interaction history.
  • Relationship mapping (hierarchies/groups).
  • Custom tags and segmentation.
  • Bulk contact import/export.

Sales Automation

  • Opportunity tracking with win probability.
  • Quote and proposal generation.
  • Email templates and sequences.
  • Sales forecasting and reporting.

Customer Service

  • Case/ticket management system.
  • Knowledge base integration.
  • SLA and escalation rules.
  • Customer satisfaction surveys.

Activity Management

  • Shared team calendar.
  • Meeting scheduling.
  • Call logging and recording.
  • Task assignment and tracking.

Analytics and Reporting

  • Custom dashboard builder.
  • Real-time sales performance metrics.
  • Conversion rate tracking.
  • Exportable reports (PDF/Excel/CSV).

Mobile and Remote Access

  • Full-featured mobile apps (iOS/Android).
  • Offline access with cloud sync.
  • Location-based services.
  • Mobile document signing.

Integrations and API

  • Email (Gmail/Outlook) integration.
  • Calendar sync (Google/Office 365).
  • Payment gateway connections.
  • 1000+ apps via Zapier.

Security and Admin

  • Role-based permissions.
  • Data encryption (in transit/at rest).
  • Audit logs and version history.
  • GDPR/CCPA compliance tools.

AI-Powered Insights

  • Predictive lead scoring.
  • Next-best-action recommendations.
  • Sentiment analysis.
  • Churn risk alerts.

Trusted by Businesses Worldwide

CRM helps you:

  • Increase sales by 30% with pipeline visibility.
  • Boost productivity with automated workflows.
  • Improve retention through better customer insights.
  • Reduce costs by eliminating manual processes.
  • Scale effortlessly with cloud-based infrastructure.
  • Reduce sales cycles by 40% while improving customer satisfaction scores.
    • Get Started Today

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    Schedule a Demo! Call Us: +91 9373344880 Email: ascentinfosoft@gmail.com

    Start transforming customer relationships today!